Refund policy

Final Sales

Due to the specific and personalized nature of the items offered through our online stores, all sales are final.

Personalized, decorated, or specially produced items cannot be returned, exchanged, or refunded, except in the case of a manufacturing defect or if the decoration received does not match the approved artwork.

Orders that have already been shipped cannot be modified or cancelled.

Order Cancellations

Any cancellation request must be submitted in writing within 24 hours of placing the order and is subject to approval by Concept K.

If work has already been completed at the time of cancellation, charges for the work performed may apply.

To submit a request, please contact us at info@conceptk.ca.

Defective or Non-Compliant Products

Please inspect your order upon receipt.

A return may only be authorized in the following situations:

• The product has a manufacturing defect;

• The decoration on the product does not match the artwork you approved;

• The product received does not match the product ordered.

Any request must be submitted within 10 days of receiving the order.

Please contact us at info@conceptk.ca so that we can assess the situation and, if applicable, provide you with a return authorization number and return instructions.

No return will be accepted or processed without prior authorization from Concept K and a return authorization number.

Returned products must be in their original condition and packaging.

Size Selection

The customer is responsible for selecting the appropriate sizes when placing an order.

Size charts are provided to help you choose the appropriate size. However, Concept K cannot be held responsible for the customer's final size selection.

No exchange, return, or refund will be accepted due to an incorrect size selection.

Unauthorized Returns

Items returned without first contacting Concept K and obtaining a return authorization number will not be accepted.

Please wait for our instructions before returning any product.

Refunds

When a return is authorized, we will inspect the returned products to confirm their eligibility.

Depending on the situation, Concept K may replace the product, correct the issue, or issue a refund.

If a refund is approved, it will be issued using the payment method applicable to the order. The time required for the refund to appear in your account may vary depending on your financial institution.

For any questions regarding a return, cancellation, or refund, please contact us at info@conceptk.ca.